Caraway: Glass Lids

MY ROLE: Digital Product Designer

Caraway Home is an online home goods retailer on a mission to craft well-designed, non-toxic cookware that thoughtfully raises the standards of what you cook with. For the Glass Lids launch, I executed the user research, UI design, handoff to development, and optimizations post-launch working alongside the Project Manager, Growth and Development teams.

Project Goals

How can we launch a brand new accessory and make it simple for users to correspond a glass lid with an existing or new cookware product?

The strategy for this launch was to make the user journey as seamless as possible and educate the user on our new glass lids, making it a perfect add-on to the cookware ecosystem.

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Challenge & Ideation

The current system of toggles or color swatches on PDPs would not work well for this new type of product launch. With stakeholder and development support, our team designed new size toggles, an educational size guide modal, and a new glass lid add-on experience to add to our component library.

Showing various wireframe stages for each new component proposal thinking through the user experience within each component. Utilized rapid prototype testing within the final low-fi wireframe choices to fix any usability errors.

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Ready For Launch

After rounds of ideations, testing, and stakeholder reviews–our team was ready for the accessory product launch.

  • Final size toggles, along with PDP improvements such as highlighting the lids and pans within the gallery images and badges.
  • Final size guide modal with visuals of each lid size, the weight (our team found that weight & dimensions were highly requested by our users during user research) and the corresponding pan with the size.
  • Final add-on experience with a checkmark and active/inactive states. User can tap to check the product and the accessory will add to cart, along with the main product.

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Next Steps

AB testing a new feature to the size toggles to include callouts such as 'Best Seller.' Once we monitor performance, we will start to roll this feature out to other PDPs.

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Reflection

  • Our team tested the add-on experience on the Fry Pan PDP and the glass lid had an attachment rate around 20%.
  • The new add-on experience was then adopted on multiple PDPs across the site.
  • The size toggles are now being used on other PDPs as quantity selectors, design has proven to be usable, scalable and flexible.
  • CX reports of customers contacting for questions on the product were minimal - assuming the size guide, gallery images and copy on PDPs were explanative enough.
  • This soft launch generated $xxk in revenue first 14 days and sold out within the first 2 months.
  • Overall successful product launch and is now a staple accessory in our cookware product line with new user-friendly components.
  • To continually improve the experience, our team is currently working through design ideas for the next phase of the add-on component.

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